Recently, we were alerted to some fantastic news that we’re excited to share. We are proud to announce that both Meadowood’s Personal Care program and Health Center have been recognized with the 2021 Pinnacle Customer Experience award.
“Despite the COVID pandemic, the Health Center and Personal Care teams unfailingly maintained the high standards of care that our mission, vision and values challenge us to do each and every day,” said Meadowood President and CEO Paul Nordeman. “I am so proud of all of our dedicated team members for receiving this well-deserved recognition for their outstanding service. They exemplify the excellence that drives every individual in every department across the entire Meadowood community.”
The Meadowood Health Center provides outstanding skilled nursing and rehabilitation services for those who are temporarily or permanently in need of 24-hour health care service. Meadowood’s Personal Care neighborhood provides individualized care to residents who are in need of assistance with daily activities such as bathing, dressing and medications.
In order to receive the coveted Pinnacle Customer Experience award, both of these programs satisfied the rigorous demands of scoring in the top 15% of the nation for a full year, based on a monthly average.
Throughout its 33-year history of serving the community, Meadowood has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Meadowood’s residents, guests and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Meadowood. The results? We were awarded recognition from Pinnacle, a customer satisfaction measurement firm with 25 years of experience in post-acute health care. Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico.
Receiving this award is truly an exceptional achievement, and we congratulate the Health Center and Personal Care teams for this well-earned honor.